JOB DESCRIPTION

POSITION: CENTRE MANAGER

LOCATION: CAPE TOWN

 

POSITION PURPOSE

Our Client is looking for a Centre Manager who will be responsible for overseeing all aspects of the property’s operations, management, and strategic development to ensure its long-term success and profitability. This role plays a critical role in fostering positive tenant relationships, enhancing the overall customer experience, and driving operational excellence. By developing and executing strategic plans, cultivating a vibrant tenant mix, and implementing effective marketing and promotional strategies, the Centre Manager aims to position the property to meet needs of both tenants and visitors while maximising financial performance and community impact.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

Centre Management

• Stay updated with market trends, consumer preferences, and competitor activities to inform strategic decision-making.
• Manage day-to-day operations, including maintenance, security, housekeeping, and landscaping.
• Manage service level agreements with suppliers.
• Develop and monitor budgets, ensuring efficient allocation of resources and cost-effective operations.
• Implement and maintain operational policies, procedures, and standards to uphold safety, cleanliness, and overall quality standards.
• Maintains a hands-on control of projects in hand.
• Reviews the building status/grade ongoing and advise the Landlord regarding maintaining the standards within that grade.
• Identify opportunities for growth, expansion, and diversification of the tenant mix to meet market demands.
• Foster positive relationships with key stakeholders, including property owners, investors, regulatory authorities, and community organizations.
• Represent the company at industry events, forums, and networking opportunities to enhance its reputation and profile.
• Promotes goodwill and a positive image of the company.

Reporting

• Analyses income/expenses and variance reporting.
• Monitors all rentals including turnover rentals, venue hire and advertising.
• Monitors all operational recoveries monthly.
• Monitor and compile foot traffic reports.

Research, Planning and Budgeting

• Keeps up on top of the property market and related industries.
• Prepares and completes budgets and forecasts with the finance team.
• 5 Year budget – preparation and control.
• Enacts Capex /TIA strategy.
• Recommend TI standard specification.
• Recommend Capex requirements.

Debtors and Creditors Management

• Undertakes monthly interaction meetings to ensure appropriate action taken to minimize financial and legal risk.
• Credit Control.
• Responsible for Management:
  • Arrears
  • Legal action / liaising with attorneys / management as required.
  • Motivate Write-offs to management.

Tenant Management

• Deals with correspondence / interaction with tenants as required.
• Ensures that leases are timeously renewed, and all vacant space is let and in a presentable state.
• Ensures a vacancy schedule is kept up to date.

New Tenants

• Determines and recommends letting mandates (i.e. rental levels, installation cost etc.) for approval.
• Undertake lease negotiation and maintenance of tenant relationships.
• Controls new leases from negotiation to occupation.
• Controls / oversees new installations (through technical / facilities manager where appropriate) including:
  • Premises design
  • Negation/liaison/control with/of professionals and contractors
  • Sign off acceptance of complete premise.

Existing Tenants

• Renews Lease Agreements in accordance with mandate.
• Tenant liaison and public relations
• Regular assesses tenants’ turnover, stock turn and merchandising to establish both growth needs and/ortrading difficulties.
• Monitor and compile foot traffic reports.

Expense Control

• Checks and authorizes payment of accounts.
• Authorizes and controls all operating expenses.
• Ensures cost effectiveness and performance of contractors.

Financial Management

• Monthly financial statements
• Monthly management reports
• Accurate budgeting and reporting

Operating costs

• Calculates operating costs for charge-out to tenants.
• Ensures recoveries as appropriate.

Marketing and Promotions

• Collaborate with marketing teams to develop and execute effective marketing and promotional strategies to drive foot traffic and sales.
• Organise and oversee special events, promotions, and community engagement initiatives to enhance the property’s visibility and appeal.
• Motivates and assists tenants to improve their services.

Supervision and Hiring

• Provides leadership to assigned personnel through effective objective setting, delegation, and communication. Conducts regular meetings to ensure that personnel are well informed of changes in policies and procedures.
• Identifies personnel gaps, recruits staff and performs interviews to ensure that staffing levels are appropriate.
• Directs daily operations.
• Assigns and coordinates personnel.
• Identifies, develops, and implements training programs as appropriate.
• Conducts performance appraisals. Provides measurable feedback to assigned personnel and suggestions for improved performance.
• Formulates and implements employee corrective actions as needed.
• Ensures that work area is clean, secure, and well maintained.