Our client is a global leader in IT services and technology, headquartered in the UK with 25+ years of industry expertise. They specialize in experience-led IT solutions, pushing boundaries to challenge traditional IT approaches and drive innovation. With operations in the USA, South Africa, Sri Lanka, Malaysia, and Macedonia, they deliver market-leading managed services, Microsoft-centric business software, and cloud solutions to 300+ ambitious mid-market organizations.

They’re looking for an exceptional L3 Engineer—a problem-solver, strategic thinker, and hands-on expert—to provide advanced technical support, infrastructure management, and IT strategy execution for a prestigious London-based client.

Your Role: Solve, Optimise, Lead

As an L3 Engineer, you’ll be the go-to technical expert, handling the most complex challenges and leading critical infrastructure projects. You’ll drive IT optimization, automation, and strategic improvements, ensuring seamless operations in a high-pressure, business-critical environment.

What You’ll Do:

Advanced Technical Support & Troubleshooting

? Act as the final escalation point for complex IT issues and critical system failures.
? Perform deep-dive troubleshooting across Windows, Linux, VMware, Citrix, M365, Azure AD, SQL, and DevOps environments.
? Lead root cause analysis (RCA) for high-impact incidents, implementing long-term solutions.
? Optimise and troubleshoot enterprise mobility (Ivanti Neurons, UEM, UMS, iPads, tablets).
? Mentor and support L1/L2 engineers, sharing expertise and best practices.

Infrastructure & System Architecture

? Manage and optimise Windows Server (2016, 2019, 2022), Linux, Active Directory, Exchange (2016/2019/Online), and SharePoint (2016/Online).
? Oversee and enhance virtualization platforms (VMware ESX, vCenter, Citrix XenApp/XenDesktop, Netscaler, RSA, FSLogix).

? Architect and maintain backup & disaster recovery solutions (Veeam Backup, Replication, iLand, Veeam One, Veeam Monitor).
? Configure and manage SANs, HP Servers, replication, UPS, and high-availability environments.
? Deploy and utilize PRTG Enterprise Monitoring to improve incident management and system optimization.

Networking & Security

? Lead network troubleshooting and optimization (DNS/DHCP, routing, switching, Meraki, SilverPeak, VPNs, VoIP, Brocade Fibre, Palo Alto, HPE, Cisco).
? Strengthen enterprise security policies, ensuring firewall, VPN, and cloud security best practices.
? Collaborate with network architects to design and implement secure, scalable IT solutions.
? Deploy and optimize security solutions with Darktrace, Zscaler, and CrowdStrike.

DevOps & Cloud Optimization

? Manage and support DevOps pipelines (GitHub, GitLab, Azure DevOps, Visual Studio, Python, Visual Basic).
? Automate infrastructure tasks using PowerShell, Python, or other scripting tools.
? Optimise SQL environments (SQL 2016/2019, DBA, Reporting Services, Integration Services, Power BI, Analysis Services).

Project Leadership & Continuous Improvement

? Lead infrastructure projects, including cloud migrations, security hardening, automation, and system upgrades.
? Develop and implement best practices for patch management, performance tuning, and compliance.
? Collaborate with senior leadership and C-level stakeholders to shape IT strategy.
? Drive service improvements, capacity planning, and performance monitoring using ServiceNow ITSM.
? Document solutions, create runbooks, and enhance IT operational workflows

What You Bring to the Table

? Proven experience in enterprise IT support and infrastructure engineering.
? Advanced expertise in Windows Server, Linux, VMware, Citrix, Entra AD, M365, and Azure.
? Strong knowledge of backup & DR (Veeam, iLand, replication, cloud disaster recovery).
? Deep networking expertise (Cisco, Meraki, VPNs, VoIP, Palo Alto, Brocade Fibre).
? Hands-on experience with Ivanti Security Control, Darktrace, Zscaler, and CrowdStrike.
? SQL administration skills, including Power BI and database optimization.
? Experience in DevOps, scripting (PowerShell, Python), and automation.
? Strong leadership, mentoring, and project management capabilities.
? Preferred Certifications: MCSE, VCP, CCNP, Citrix CCE-V, ITIL, Veeam VMCE.

Why Join?

? Work on high-profile enterprise IT systems for a prestigious London-based client.
? Be part of a cutting-edge, innovation-driven IT team.
? Competitive salary and benefits package.
? Career growth within a leading global managed service provider.

Ready to tackle enterprise IT challenges and lead next-generation solutions?
Apply now and take your career to the next level!