Job Title: E-Commerce & Sales Support
Employment Type: Full-Time
Location: Cape Town
Salary: R15,000 – R20,000 CTC (Based on Experience)

About the Role

Our client is a provider of professional food service equipment and is looking  for a detail-oriented and customer-focused professional with experience in e-commerce and sales support. We are looking for a dynamic individual to join our team as an E-Commerce & Sales Support Specialist. This role offers an exciting opportunity to manage online operations while providing crucial administrative support to our sales team.

Key Responsibilities

E-Commerce Support (40%)

• Manage and maintain the company’s e-commerce platform, ensuring accurate and up-to-date product listings, pricing, and inventory levels.
• Handle online customer inquiries, orders, and returns, ensuring a seamless shopping experience.
• Monitor website performance, identify areas for improvement, and collaborate with relevant teams to implement changes.
• Generate and analyze e-commerce sales reports to track performance and identify trends.
• Work with the marketing team to plan and execute online promotions and campaigns.

Sales Support Administration (60%)

• Prepare and process sales quotes, invoices, and other sales-related documentation.
• Assist the sales team in tracking leads, updating CRM systems, and maintaining accurate records.
• Support inventory management by monitoring stock levels and coordinating replenishment.
• Identify upselling opportunities and recommend additional products or services to clients.
• Collaborate with the sales team to achieve revenue targets and improve customer satisfaction.

What We’re Looking For

• Experience: Minimum 2-5 years of experience in e-commerce operations, sales support, or a related role. Familiarity with e-commerce platforms and CRM systems is a plus.
• Skills: Excellent organizational, communication, and multitasking abilities. Strong attention to detail and problem-solving skills.
• Tech Savvy: Proficiency in e-commerce management tools.
• Customer Focus: A dedication to delivering outstanding service and building strong client relationships.
• Sales Acumen: Ability to recognize and act on sales opportunities to support growth.

Why Join Us?

• Competitive salary based on experience.
• Opportunity to work in a dynamic and growing e-commerce environment.
• Supportive team culture with professional development opportunities.

If you are passionate about e-commerce and sales support and are eager to contribute to a growing business, we’d love to hear from you!