The Spa Operations Manager is a senior, hands-on operational leader responsible for the end-to-end performance of multiple boutique spa and retail locations across Gauteng, with operational support to the Western Cape as required.

This role is highly operations-driven and suited to a qualified therapist with strong commercial and managerial acumen, capable of enforcing standards, driving consistency, managing systems, and leading teams within a luxury spa environment.

The successful candidate will ensure operational excellence, financial control, staff performance, retail growth, and a consistently elevated guest experience across all sites.

Gauteng (Weekly Travel Required)

· 1 Retail Store – Pretoria

· 2 Boutique 5-Star Spas – Johannesburg

Western Cape (Assistance as needed)

· 1 Retail Store – Cape Town

· 1 Boutique Spa – Cape Town

· Site visits are coordinated with the HR/Operations Manager

QUALIFICATIONS:

· Qualified Somatologist / Spa Therapist: CIDESCO, SAAHSP, ITEC or equivalent qualification mandatory

· Additional certifications in spa management, business management, or leadership are advantageous.

EXPERIENCE:

· Minimum 5 years’ experience in a luxury spa environment.

· At least 2 years in a supervisory or management role within a spa or hospitality setting.

· Strong experience in:

o ESP Spa Management System

o POS systems (Concept/ESP)

o Stock control, variance management

o Retail performance and staff sales training

o Handling guest escalations professionally

o Multi-site operations management

· Previous experience in a 5-star hotel spa or premium wellness brand is highly desirable.

Key Performance:

Guest Experience & Service Excellence

Operational Control & Front Desk Excellence

Retail Performance & Brand Presentation

Systems, ESP & Data Management

Stock Control & Inventory Governance

Leadership, People & HR Support