Technical Service & Sales Support Specialist
Location: Cape Town
Employment Type: Full-Time
Salary: R15,000 – R20,000 CTC (Based on Experience)

About the Role

Our client is a provider of professional food service equipment and is looking for a Technical Service & Sales Support Specialist to join their team. This role is ideal for a technically skilled, customer-focused professional who enjoys problem-solving, building customer relationships, and contributing to sales support. If you have a passion for both technical service and sales administration, this is a great opportunity to be part of a dynamic team.

Key Responsibilities

Technical Service Support (60%)

• Schedule and coordinate service calls, ensuring timely and effective resolution of technical issues.
• Collaborate with technicians to manage repair workflows and monitor job progress.
• Document and communicate technical solutions to customers, ensuring they are fully informed.
• Build strong relationships with clients by delivering excellent service and technical expertise.

Administrative & Sales Support (40%)

• Prepare and process technical service quotes, invoices, and related documentation.
• Maintain and update service records, ensuring accuracy and compliance with company policies.
• Track inventory levels for parts and tools, coordinating replenishment as needed.
• Identify and promote upselling opportunities, recommending additional products or services to clients.
• Work closely with the sales team to support sales-related tasks and meet revenue goals.

What We’re Looking For

• Experience: Minimum 2-5 years of experience in a technical service or sales support role. Experience in a technical-related industry is preferred.
• Skills: Strong technical aptitude and problem-solving abilities. Excellent communication and organizational skills.
• Tech Savvy: Proficiency in Microsoft Office Suite, CRM systems, and service management tools.
• Customer Focus: A commitment to delivering outstanding service and support.
• Team Player: Ability to collaborate effectively with colleagues across departments.

Why Join Our Client’s Team?

• Competitive salary based on experience.
• Opportunity to work in a dynamic technical and sales-driven environment.
• Growth and professional development opportunities.
• Supportive and team-oriented workplace culture.

If you’re ready to take on a role that combines technical expertise with sales and customer service, we’d love to hear from you!